Yes, we ship internationally all over the world with DHL. Customs and duties will apply, which DHL will contact you separately for billing.
It depends on where you are. Orders usually take 2-5 business days to arrive. Delivery details will be provided in your confirmation email.
We use DHL. We ship directly from Hong Kong, where our warehouse and factory is. By shipping to you directly, we cut a lot of costs that way.
We always aim for make sure our customers love our knitwear, but if you do need to return an order, we’re happy to help. We take returns within 14 days of your receipt. Just email us directly and we’ll take you through the process at firstname.lastname@example.org.
For knitwear bought on sale, as of now we cannot take returns. We are still a small team, but hope one day we can be big enough to be able to do so.
Yes. We have a bespoke service and can work with you to create the sweater of your dreams.
You can contact us through our contact page! We will be happy to assist you.
Many Happy Returns, by W. H. Auden. I first came upon it in Joan Didion's Blue Nights.
We've been making sweaters for three generations now. At last, we feel confident to lend a voice of our own, after everything we've seen and learned. We choose the best yarn, best stitch, best way to make an enduring sweater.
Knitwear, especially cashmere, has a reputation for being hard to care for. But in my opinion, they are much easier than shirts (gets wrinkly!) or even atheletic sportwear (gets smelly!). If you follow these simple steps, your sweater will be your companion for years to come.
First, treat your sweater well. Like all fine delicate organic materials like silk or diamonds, merino wool and cashmere are delicate and can be damaged easily. Avoid wearing and tearing it against rough, abrasive materials such as canvas totes, coarse nylon bags, denim jackets. In your closet, never hang them, and always lay them flat, folded.
Animal fibers like wool and cashmere are different from plant and synthetic fibers. Their secret is they are permeated with lanolin, a protective oil that wards off bacteria, preventing odours. Hence, there is no need to frequently wash wool and cashmere clothing. Once or twice a season is enough. Avoid dry-cleaning because it strips away the lanolin. Instead, wash it by hand or in a machine on the wool/ delicates cycle. Let it air dry flat, never tumble dry.
During the summer seasons, fold it flat and store it away in a soft bag with cedar wood to keep away moths.
There's an illusion that sweaters, especially cashmere sweaters, don't pill. That is false. We are far too used to synthetic fibers and fabrics of late--undamageable, oil-based, and in fact, unperishable yarns that can be thrown about, yet stay clean.
Pills are a natural patina from wear. Do not be afraid of them! Comb the the coating off with a cashmere brush, and with further combs (around 3-4 times), you will find the overall sweater softens and settles stably.