FAQ

What is your sizing like? 
Our sizing runs on the small side. If you are in between sizes, we recommend taking the route of going the size up. Do note since they are all either fully-fashioned knits or milano knits, they have natural stretch.

How do you ship?
We use Express DHL to ship your package. On a good day it will arrive in two days. 

What is your exchange or return policy?
All returns and exchanges should be in new, unworn condition with the tags still attached. Returns must arrive to us within 14 days of the original receipt date. Any returns postmarked more than 14 days from the receipt date are ineligible for return and will not be processed. We reserve the right to deem the quality of a return or exchange for acceptance.

Sale items are final sale and are not returnable nor exchangeable.

When should I expect my refund?
Between 14 and 21 days after we receive your return. 

Do you ship internationally?
Yes, we do. You may also be charged for a duty fee by your country's customs department.

How do I clean my pants?
It is quite simple. Our pants are easy to care for. Like your favorite denims, our pants do not need to be cleaned frequently. The merino wool has natural lanolins, which protects the garment from bacteria, sweat, odors. When you need to wash, hand or machine wash gentle/wool/delicates cycle cold with Woolite. Lay flat to dry, on a towel.

How do I clean my tops?
Similarly, hand or machine wash gentle/wool/delicates cycle cold in the sink with Woolite. Always lay flat to dry. 

Where are your sweaters made?
They are made with our own three-generation old family-owned business, based in Hong Kong. We are up to par with international rigorous criteria for sustainable excellence. We are validated against social, ethical and environmental standards. These principles include:

  • Respectful fair labor
  • Minimal waste of resources
  • Use of organic energy sources and waste-disposal methods
  • Friendly animal welfare
  • Positive contributions to the economic and social development of the community.