SHIPPING AND RETURNS

How do you ship?
We use UPS or Fedex to ship your package. 

Do you ship internationally?
Yes, we do. You may also be charged for a duty fee by your country's customs department.

What is your exchange or return policy?
All returns and exchanges should be in new, unworn condition with the tags still attached. Returns must be requested within 14 days of your package's receipt through concierge@plyknits.com.

Any returns postmarked more than 14 days from the receipt date are ineligible for return and will not be processed. We reserve the right to deem the quality of a return or exchange for acceptance for final say.

Due to price and freight increases from the Covid-19 pandemic, returns and exchanges are subject to a 5% service and restocking fee.

What is your exchange or return policy for sale or discounted items?
All sale or discounted items are final sale and are not returnable nor exchangeable.

When should I expect my refund?
Within 7 days of our receiving the return.

---

SIZING AND CARE

What is your sizing like? 
Our sizing runs on the small side. If you are in between sizes, we recommend taking the route of going a size up.

For the bottoms, since they are thick double knits, they may be more restricting than your average polyester spandex legging. But hear us out -- it is better and far warmer this way. We make it as a double knit, in high twist, so it is super warm and even repels water.

How do I clean my Ply-Knits?
It is quite simple. Our knitwear is designed to be easy to care for. They can be machine washed on gentle/ wool/ delicates cycle with cold water. Lay flat to dry on a towel.

Note that you don't have to wash merino wool often. It has natural lanolins, which protects the garment from bacteria, sweat, odors. 

---

ABOUT PLY-KNITS SWEATERS

What makes Ply-Knits sweaters different to other brands' sweaters?
Our sweaters are literally direct from the source. We own our own luxury sweater factory. That means lots of great things for you: a much lower price without markups for the same quality as luxury brands. We source from the same mills as other luxury brands. We have been making knitwear for three generations now, so we have a deep experience and care for how to make a beautiful, long lasting sweater. 

Why did you start Ply-Knits?
We grew up with high quality sweaters, but was frustrated when our friends overpaid for knitwear that was really badly made. Or, they would have a lot of misinformation about knitwear such as that they can't be washed (they absolutely can!) So we started Ply-Knits to cut out all the noise. We wanted to share the high quality knitwear we took for granted with our friends.

---

SUSTAINABILITY

What is your inspiration?
We are very inspired by good people in the food industry. In particular, by Carlo Petrini, the founder of the Slow Food movement in Piedmont. He believed that for good in the food industry, the producer (farmer) must get as close as possible to the consumer (you!) Several decades later, access to Farm To Table food is finally the status quo.

We believe firmly must be the same with clothing. We, as the producer (factory) is only one step away from the consumer -- one click away! 

This is spectacular and so fun for us because now we can directly share what we love about our work for the last five decades. What good handfeel should be. What niche, unique yarns are like. The ones you don't usually see in the big stores on Main Street or big e-commerce sites. 

Where are your sweaters made?
They are made at Ply-Knits' three-generation old family-owned business, based in Hong Kong. We are up to par with international rigorous criteria for sustainable excellence. We are validated against social, ethical and environmental standards. These principles include:

• Respectful fair labor
• Minimal waste of resources
• Use of organic energy sources and waste-disposal methods
• Friendly animal welfare
• Positive contributions to the economic and social development of the community.